• FAQ
    • FAQ topics
 
FAQ
General FAQ topics

Select a topic:

Warranty

  1. What kind of warranty does Nokia offer on its products?
  2. How do I know if my Nokia product is covered by warranty?
  3. Is the European Limited Warranty valid internationally?
  4. Does repairing my product extend the warranty?
  5. What is not covered by the European Limited Warranty?
  6. Where can I find an authorized Nokia Care point and what do I need to bring with me?

1. What kind of warranty does Nokia offer on its products?

Nokia offers a limited warranty in most countries covering certain types of repairs for most new products.

The European Limited Warranty offers 24-month coverage for new Nokia phones purchased on or after April 1, 2005 within the European Union, Iceland, Norway, Switzerland, and Turkey.

Enhancements and accessories are covered for a shorter period of time; for more information see the European Limited Warranty.

For information on countries outside Europe, visit your local Nokia Web site or Nokia Care point. You can find Care point addresses from the drop-down menu at the bottom of Repair.

2. How do I know if my Nokia product is covered by warranty?

If you purchased a new Nokia product within the European Union, Iceland, Norway, Switzerland, and Turkey on or after April 1, 2005, the terms of the European Limited Warranty apply. Products purchased in Europe at an earlier date may be covered by an earlier warranty.

For more information on earlier warranties or warranty coverage outside of Europe, visit your local Nokia Web site or Nokia Care point. You can find Care point addresses from the drop-down menu at the bottom of Repair.

3. Is the European Limited Warranty valid internationally?

The warranty applies equally within all countries covered by the terms of the warranty. However, it does not apply in other countries or regions.

Information on the international application of other Nokia warranties varies from region to region. For more information, visit your local Nokia Web site or Nokia Care point. You can find Care point addresses from the drop-down menu at the bottom of Repair.

^ Top

4. Does repairing my Nokia product extend the warranty?

As far as the national laws permit, repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.

5. What is not covered by the European Limited Warranty?

The European Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.

In addition the European Limited Warranty does not cover:

  • Normal wear and tear
  • Defects caused by rough handling
  • Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Nokia and/or
  • Other acts beyond the reasonable control of Nokia
  • Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Nokia or was used otherwise than for its intended use.
  • Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
  • If the Product has been opened, modified or repaired by anyone other than an authorized Care point, if it is repaired using unauthorized spare parts or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Nokia.
  • If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

6. Where can I find an authorized Nokia Care point and what do I need to bring with me?

In order to get the repair or service covered by the European Limited Warranty, bring the product together with the original proof of purchase to an authorized Nokia Care point within the time period stated in the warranty.

You can find Care point address and contact information from your local Nokia Web site: select your location from the drop-down menu at the bottom of Repair.

^ Top