My phone displays "SIM card rejected" or "SIM card unaccepted"

The SIM (subscriber identity module) card is a small card inside your phone that establishes a network connection.

The SIM card is provided by your operator or service provider. In most cases, they are the best source of assistance with SIM card problems.

Your phone may display a SIM card error message if:

• The SIM card is out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your user guide.
• The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
• You have recently changed service providers. In this case, either your SIM card or your phone may be configured for your previous operator and may require reconfiguring. Please contact your current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested and/or replaced.

Or alternately, bring your phone to the nearest Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

My phone is requesting a PIN/PIN2/PUK/PUK2 code

Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes actually protect the SIM card, a small card inside your phone that establishes the network connection.

In most cases, your operator or service provider is the best source of assistance with PIN and PUK codes.

• The most common code is the PIN (Personal Identification Number) code, which you set yourself and can activate and inactivate by following the instructions in your user guide.
• The PIN2 code is a PIN code which acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code, and more information is available in your user guide.
• If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your operator or service provider.
• If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider.

My phone requests a security code

Your phone is equipped with one or more codes to protect it against unauthorized use. Please note that the security code, which protects the phone itself, differs from the PIN code, which protects the SIM card.

If your phone is prompting you for a security code and you have not activated one, please try the following:

• Enter the default security code: 12345. Only try this once.

If your phone still requests a security code, please bring it to the nearest Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

Please note:

• Some operators configure phones so that they only work with their brands' SIM cards. In this case, if you enter the wrong code three or more consecutive times, the phone may lock permanently. If this happens, contact your operator or service provider for assistance.
• In other cases when you enter the wrong code three or more consecutive times, the phone switches to a "sleep mode" and does not accept any entries for the next 15 minutes. In this case, power the phone off, then back on, let it sit idle or untouched for 15 minutes, then try again or bring it to a Nokia Care point.

My phone switches off automatically

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into a Nokia Care point for inspection, please perform the following checks:

• Fully charge the battery according to the instructions presented in the user guide.
• Remove and re-insert the battery according to the instructions presented in the user guide.
• Check that you are using a Nokia battery and charger compatible with your phone model. You can check compatibility from the Battery Compatibility Chart and Charger Compatibility Chart.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

My phone won't power on

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger.

• The first thing to try is to connect the phone to its charger. Connect the charger to a power source, wait for a few moments, and then try to turn the phone on.

If the phone still won't power on, please perform the following checks:

• Fully charge the battery according to the instructions presented in the user guide.
• Remove and re-insert the battery according to the instructions presented in the user guide.
• Check that you are using a Nokia battery and charger compatible with your phone model. You can check compatibility from the Battery Compatibility Chart and Charger Compatibility Chart.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

If you are unable to test your phone or it still won't power on, please bring it to the nearest Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

My phone is always low on power

If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.

• Check that you are using an original Nokia battery and charger compatible with your phone model from the Battery Compatibility Chart and Charger Compatibility Chart. If your battery features a hologram label, you can authenticate that the battery is an original Nokia product with our Check Your Battery service.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
• Even high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Nokia battery from an authorized Nokia dealer.

If you are unable to test your phone, charger, or battery or need further assistance, please bring them to a Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

My calls break up/are dropped

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.

• Signal strength is indicated by the signal indicators at the left side of the phone's display, these indicators move up as the strength of the signal increases and down as the signal decreases.
• To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage.

If you believe that the problem may be with your phone instead of the network, please bring your phone to a Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

My phone won't send/receive messages

Email, text messaging, and multimedia/picture messaging must be supported by your contract with your operator or service provider. In addition, your phone must support these features and have the correct settings.

• Check the types of messaging supported by your phone model. You can find this information in the user guide. Look for the terms SMS for text messaging and MMS for multimedia (picture/audio) messaging.
• Contact your operator or service provider to check that email, text messaging, and/or multimedia (picture) messaging are included in your service contract. Also verify that roaming is supported when you are not within your home network.
• Install messaging settings for your phone. You can download settings for free from our Setting service.

If you are still unable to send or receive messages, please bring your phone to a Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

I want to recycle my phone and accessories

Just drop of your old mobile phone and accessories at any Nokia Care point. Nokia will send the old products to closest Nokia approved recycling company. Mobile phone recycling leads to both material and energy recovery from old devices, and helps ensure the proper disposal of harmful substances.